Returns & Refunds

All sales are final

All sales are final. Because our products are personal-care products, opened or used products cannot be returned, for hygiene reasons.

Damaged, defective or incorrect items

If your order arrives damaged or defective, or you received the wrong item, we will send you a free replacement or a refund.

How to report it

• Write to cosmicousa@gmail.com within 7 days of delivery.
• Include your order number.
• Attach photos of the item and its packaging.

Lost packages

If your package is lost in transit, contact us at cosmicousa@gmail.com with your order number. We will file a claim with UPS and reship your order.

Order cancellations

You can cancel your order free of charge before it ships. Please write to cosmicousa@gmail.com as soon as possible, ideally within about 24 hours of placing your order. Once an order has shipped, it can no longer be cancelled.

Patch test and skin reactions

Every skin is unique. We recommend a patch test before first use: apply a small amount to a small area of skin before using the product more widely, and stop using it if irritation occurs. An individual skin reaction is not grounds for a return or refund.

Prizes and gifts

Giveaway prizes and complimentary gifts cannot be exchanged for cash.

Contact and correspondence address

For anything related to your order, write to cosmicousa@gmail.com. Please contact us by email before mailing anything to us.

International Orthobiologics Medical Devices Corp (dba Cosmico Cosmetics USA)
11341 NW 84th St, Doral, FL 33178